DCDEE WORKS Customer Service Contact Information Workforce Education Unit 8:00 AM – 5:00 PM; Monday - Friday (919) 814–6350 Email: [email protected] Website: https://ncchildcare.ncdhhs.gov/Home/DCDEE-Sections/Workforce-Education-Unit Related Questions: Educational Qualifications; Applications; Official Transcripts; Registration Review; Submission Uploads; DCDEE WORKS access North Carolina Identity Management (NCID) 8:00 AM – 5:00 PM; Monday - Friday (919) 754–6000 or Toll-Free 1-800-722-3946 Email: [email protected] Related Questions: Valid/ Invalid NCID Username and password; NCID Security Questions; NCID error messages DCDEE WORKS Technical Support 8:00 AM – 5:00 PM; Monday - Friday (919) 814–6350 Email: [email protected] Related Questions: Technical Assistance; DCDEE WORKS System Errors