North Carolina Families Accessing Services through Technology
North Carolina Families Accessing Services through Technology (NC FAST) is a program designed to improve the way the NC Department of Health and Human Services and county departments of social services do business.
In support of our effort to improve the integration of services that are provided at the local level, the Division of Child Development and Early Education (DCDEE) continues work on the subsidized child care component of NC FAST. This project is designed to improve and streamline our application process, provide better case management capabilities across services, and ultimately incorporate a new process for collecting and assuring time and attendance within the subsidized child care program.
NC FAST will include a provider self-service component known as the Provider Portal. This portal will be used by providers to enroll in the Subsidized Child Care Assistance program, accept children into their care, update rates for services, and record attendance. The Provider Portal will be available online and require that the user maintain an NCID (North Carolina Identity Management) username and password.
Informational materials and instructional guides will be posted here beginning in January 2016. Please reference this location for Provider Bulletins, step-by-step instructional guides, and other need-to-know information as you plan for this transition.
|Technical questions about an NCID, for example...
• What happens if I get an error when trying to submit my NCID request?
• What type of NCID do I currently have?
|NC Identity Management
Website: https://ncid.nc.gov, click "contact us"
Email: [email protected] or
7 days/week 24 hours/day
|Questions about payments, SCCA policy, and non-technical questions about vouchers, attendance, private-pay count, reporting rate changes, etc.
Days and hours may vary by county.
|Questions about Provider Portal functions and technical issues, including accepting vouchers, completing attendance, completing private-pay count, viewing payment history, reporting rate changes, etc.
||Provider Help Desk
Provider should designate one
staff member to track support requests
as they are submitted--submit only
8:00a - 6:00p
Extended Hours of Operation
During the 1st–5th of each month
Monday –Friday 6:00a – 9:00p,
CLOSED on State Holidays
|Technical questions about direct deposit, for example, availability of funds, bank accounts, rejected payments due to bad bank account information, 1099, etc.
||FIS Merchant Services
Monday - Friday, 9:00a - 6:00p
Click on the Provider Portal. (You should read the provider readiness materials above before accessing this)