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Flyers to Promote the Child Care Hotline


We know that many parents and families are trying to find options for child care and remote learning facilities as school districts are reopening under either a Plan B (hybrid) or Plan C (full remote learning). Families can call the child care hotline (1-888-600-1685) to find local care options for infants through children age 12. The child care hotline is a partnership with NC’s Child Care Resource and Referral Network. Flyers are available in English and Spanish to provide more information about the child care hotline for parents and families who may need school-age care.

ChildCareStrongNC Public Health Toolkit Updated as of August 6, 2020


DCDEE has updated the ChildCareStrongNC public health toolkit to reflect new changes from the CDC and other updates.  Please pay special attention to the following updates:

  • Page 4 – provides new guidance on Exposures – what to do with children and staff who have been in close contact with soone who screens positive for COVID-19 symptoms or develops symptoms during the day
  • Page 5 and 13 – updates Return to Child Care guidance for people who have been in close contact with someone with symptoms of COVID-19 or diagnosed with COVID-19
  • Page 11 – provides link to NCDHHS Interim Guidance for Safe Application of Disinfectants
  • Page 12 – updates symptom screening question #1 to ask about whether people have been in close contact in the last 14 days with someone with symptoms of COVID-19 or diagnosed with COVID-19
  • Page 12 – clarifies that if a child has COVID-19 symptoms, household members (i.e., siblings) should also quarantine for 14 days since last exposure to symptomatic person, unless the symptomatic person is cleared as a result of a negative test for COVID-19

If you have questions about these updates, please reach out to your Child Care Health Consultant.

State of Emergency Rules for School Age Care


The NC Child Care Commission has adopted emergency rules and is proposing temporary rules to comply with the Governor's declaration of a state of emergency due to the Coronavirus Disease (COVID-19) to enact protective measures to help prevent the spread of the disease. This disease can result in serious illness or death to the public. The public health emergency, and the resulting closure of public schools, has impacted North Carolina school-age children and their families. To the degree that it is able, the North Carolina Child Care Commission is implementing emergency rules in order to give public schools options to provide care outside, or in addition to, the traditional school building, as well as give licensed facilities some flexibility to create and fill additional slots for school-age children to receive care while attending remote/online learning programs.  The emergency rules will become effective on August 13, 2020 and will be published in the NC Register on September 1, 2020.

Pursuant to G.S. 150B-21.1A when the Commission adopts emergency rules, they must simultaneously begin the temporary rulemaking process to replace the emergency rules and hold a public hearing on the rules to solicit comments. The comment period will be August 12 through September 2. The public hearing will be held on August 19, 2020, from 9:00 am until 10:30am.  The meeting will be held by WebEx and the public is invited. Additional information regarding how to participate in the public hearing will be forthcoming.

On August 5, NCDHHS shared a letter with public school superintendents regarding options for families who need child care during periods of remote learning for their school-aged children who are enrolled in public schools (ages 5 to 12). NCDHHS also shared a letter with families and parents, which is available in English and Spanish.

Interim COVID-19 Reopening Policies for NC Pre-K Programs


The Interim COVID-19 Reopening Policies for NC Pre-K Programs applies to all NC Pre-K Providers – regardless of whether they are located in in public schools or nonpublic/private sites and provides information on the following:

  • Goals for the 2020-21 NC Pre-K Program Year
  • Program Year
  • Mode of Classroom Instruction
  • Health & Safety Guidance
  • Remote Learning Requirements
  • Payment Policy
  • Reporting Requirements

On August 5, NCDHHS shared a letter with public school superintendents regarding the Interim NC Pre-K Reopening Guidance.

Updated COVID-19 Child Care Payment Policies


DCDEE has released important updated  COVID-19 Child Care Payment Policy information. The Division will make Subsidized Child Care Program payments to all OPEN subsidized child care providers for June and July service months consistent with the March payments for February services, as recorded in NC FAST. For June and July 2020, DCDEE will cover the cost of parent copayments for the child care subsidy program for providers that are open. Child care programs must not collect parent copayments for these months.


The updated COVID-19 Child Care Payment Policy document provides detailed information about policy changes that apply to licensed or regulated child care facilities for the months of April, May, June, and July 2020 (subject to the availability of funding) related to: 1) Subsidized Child Care Assistance payments, 2) NC Pre-K program payments 3) Emergency Child Care Subsidy program payments, 4) Bonus payments to child care teachers and staff providing services during the COVID-19 outbreak and 5) Operational grants.

Remote Learning Resources

Birth – 2 years, NC Pre-K/Pre-K, and K – 2nd Grade

In an effort to support teachers and families, DCDEE and the NC Department of Public Instruction Office of Early Learning have worked collaboratively to gather and create resources to provide weekly learning activities that do not require technology and are aligned to NC standards. Resources are organized by age and grade level. Knowing that children develop and learn at different rates, feel free to look at resources outside of your child’s age or grade level.

rootle - PBS KIDS Channel

"When I was a boy and I would see scary things in the news, my mother would say to me, 'Look for the helpers. You will always find people who are helping.'"
 — Fred Rogers


Rootle puts the well-being of its young audience members and their loved ones as its top priority. A trusted safe haven for children, Rootle is here for you in this turbulent time. To support children and their families, caregivers and educators, Rootle and PBS KIDS have worked tirelessly to curate videos and resources designed to help talk to children about the COVID-19 virus. These are available in a free daily newsletter and at and at Rootle and PBS KIDS use time-tested and expert-vetted resources designed for kids’ seeking entertainment and families and caregivers’ seeking education.



2201 Mail Service Center | Raleigh, NC 27699-2200
919-814-6300 | 1-800-859-0829 (In State Only)

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